Frequently Asked About Your Data
We collect your full name, email address, phone number, date of birth and proof of identity for verification. For withdrawals, we also store the bank account or e-wallet details linked to your DANA, OVO, GoPay or QRIS account. This information is required by law to prevent fraud and ensure funds go to the rightful owner.
We retain your account details for three years after closure to comply with financial and anti-fraud regulations. After that period, we securely delete all personal information. You can request early deletion where local law permits by contacting our support team.
Yes. Log in to your account settings and select 'Download My Data,' or email our support team with your username and a formal data-access request. We'll provide a complete file of your account details, activity history and stored preferences within seven business days.
All payment transactions are encrypted using SSL technology. Your payment details are never stored on our servers; they remain with your payment provider. We only store a reference number linking the transaction to your account. Deposits clear within seconds and are immediately visible in your lobby balance.
We do not sell your data to third parties or use it for external marketing. We share information only with essential partners like payment processors and fraud-detection services to process your transactions safely. You control all marketing communications through your account settings.
Go to your account settings and select 'Personal Information' to correct your name, email or phone number. For identity documents or payment details, you'll need to contact our support team with the updated documents so we can verify the changes before updating your account.
We monitor our systems continuously for unauthorized access. If a breach occurs, we notify affected users immediately with details of what information was accessed and steps to secure your account. We also report to relevant authorities as required by law. You can enable two-factor authentication in settings for extra protection.
