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Our Terms Shape How Your Account Works

When you open an account on 13 erek, you're agreeing to a simple set of rules that keep your money safe and your gameplay fair.

Account creation and verificationPayment rules and limitsData and account security
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13 erek Our Terms Shape How Your Account Works
GET HELP

Contact Us About Your Account Terms

If you have questions about how our terms apply to your account — whether it's about withdrawals, data handling, or account restrictions — reach out directly. We respond to inquiries through multiple channels so you can get clarity fast.

Team online

Live Chat

Open the chat widget in your lobby anytime. Our team responds during operating hours to clarify terms, discuss account status or help with policy questions.

Email

Send detailed questions to our support email. Include your account number and the specific term or policy you're asking about for faster resolution.

In-Lobby Help

Visit the Help or Account Settings section directly from 13 erek. We've documented common policy questions and account rights there for quick reference.

HOW WE PROTECT YOU

Data, Security and Your Rights Under Our Terms

These terms exist to protect both you and 13 erek. We explain exactly how we handle your information, who can see it, how long we keep it, and…

Data Encryption

Your login credentials, payment information and personal details are encrypted on our servers using standard security protocols.

Withdrawal Verification

Before every withdrawal, we confirm your identity and the destination account.

Retention and Deletion

We keep your account data as long as you play. After closure, records stay for compliance with local law.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenised — your actual payment details never touch our servers.

Account Restrictions

If we detect unusual activity, we may freeze your account pending review.

Change Your Details

Update your email, phone or payment method anytime from Account Settings.

Terms & Conditions – Your Questions Answered

When you close your 13 erek account, we process any remaining balance as a withdrawal within one business day. Your data is retained for compliance after closure. You can reopen an account later using the same email, subject to our reactivation terms and local law.

Yes. Go to Account Settings, select Payment Methods, and add or remove DANA, OVO, GoPay or QRIS as needed. Changes take effect immediately. Your old payment method remains linked until you delete it; future deposits use your selected default.

We keep your account data while your account is active. After closure, we retain records for the period required by local law and our compliance obligations. You can request deletion of non-essential data where local law permits — email support with your account number.

If we suspend your account for review, we notify you of the reason and the next steps. You can contact support to discuss. You retain access to your balance once the review is complete, minus any losses from breaches of our terms.

We never sell your data. We share information only with payment processors, our compliance team and authorities where local law requires it. All third parties are bound by strict confidentiality agreements. You can request a full data audit anytime.

Violations include using another person's account, multiple accounts to exploit our terms, automated play software, or misleading identity information. We monitor for these to keep the platform fair. First violations result in warnings; repeated breaches may lead to account closure and fund forfeiture.

Withdrawal limits depend on your account status and local law. Players in Semarang and across Indonesia can check their limits in Account Settings under Withdrawal Rules. Your first withdrawal may require additional verification; subsequent ones clear faster once your identity is confirmed.

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